Privacy Policy

This Master Services Agreement Shardul ("Agreement") is entered into by and between BrokerLOS, LLC, a Virginia limited liability company having its principal place of business at 7901 Jones Branch Drive, Suite 360, McLean, VA 22102 (“BrokerLOS"), and the entity identified as “Customer” on one or more effective Service Orders (as defined below). BrokerLOS and Customer may each be referred to individually as a “party” or collectively as “parties.” This Agreement shall be effective as of the specified effective date shown on the initial Service Order between the parties (the "Effective Date").

1. Introduction

BrokerLOS LLC LLC ("BrokerLOS," "we" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website https://crm.spherelos.com and our CRM platform (collectively, the "Services"). It also outlines your rights and choices concerning your information. By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information about you in various ways:

2.1 Information You Provide

Personal Information - When you register, we may collect details such as your name, email address, postal address, phone number, and job title.
Account Credentials - If you choose to use Google Login, we collect your Google account information (name, email, profile picture) for authentication purposes.

2.2 Information from Third Parties

Google Login Data - When you sign in with Google, we access only the necessary authentication data and do not store sensitive Google account details beyond what is required for login.

2.3 Information Automatically Collected

Usage Data - We collect data on your interactions with our Services, including pages visited, session duration, and navigation behavior.
Device Information - We collect IP addresses, browser types, and device details to enhance platform security and performance.
Cookies & Tracking Technologies - We use cookies to provide a better user experience, enhance security, and analyze user behavior. See our Cookie Policy for details.

3. How We Use Your Information

We use the collected data for:

Service Delivery — Account creation, CRM functionality, and customer support.

Authentication — Secure login, including Google OAuth.

Communication — Sending account updates, notifications, and responding to inquiries.

Security — Fraud prevention, account monitoring, and system integrity checks.

Compliance — Meeting legal and regulatory obligations.

4. Data Protection & Security Measures

We implement strict security controls to protect sensitive user data, including Google account information. These include:

End-to-End Encryption — TLS/SSL encryption for data in transit and AES-256 encryption for data at rest.

Role-Based Access Control (RBAC) — Only authorized personnel can access sensitive data.

Regular Security Audits — We conduct periodic security reviews and real-time monitoring for unauthorized access.

Google OAuth Compliance — We only use Google login data for authentication and do not share it with third parties.

5. Data Retention & Deletion

Google account information (such as name and email) is retained only while the user account remains active.
If a user disconnects Google Login, all associated Google OAuth data will be deleted from our system within 30 days.
Users may request manual deletion of their Google data at any time by contacting crm-support@spherelos.com.
General user data is retained only as long as necessary to fulfill business and legal requirements.

6. Sharing & Third-Party Access

We do not sell your data. However, we may share information in these cases:

With Authorized Third-Party Service Providers — Such as payment processors, analytics providers, and support tools.

For Legal & Compliance Purposes — If required by law, regulatory authorities, or court orders.

With Google OAuth API — Only for authentication purposes and never for third-party sharing.

7. Compliance with Google's Requirements

We integrate with certain Google services to enhance user experience, including:

Google Email - Enables users to send templated emails to their contacts directly from our platform.
Google Calendar - Allows contacts to schedule meetings with users seamlessly.
Google Business - Enables users to display business reviews from our website builder.

In accordance with Google’s API Services User Data Policy, we adhere to the following compliance standards:

We request only the minimum necessary scopes required for authentication and service functionality.
We do not store or process any sensitive Google user data beyond what is required for authentication and authorized use.
We do not use Google user data for advertising, resale, or unauthorized purposes.
Users have the ability to disconnect their Google account from our platform and request deletion of any associated login data.
We implement industry-standard security measures to safeguard user information and prevent unauthorized access.
We fully comply with Google’s API Services User Data Policy and applicable data protection laws.

8. User Rights & Choices

Users have the right to:

Access & Update — Modify personal information via account settings.

Request Data Deletion — Contact us to delete your account data.

Opt-Out of Communications — Unsubscribe from marketing emails anytime.

Control Google Login Data — Disconnect Google OAuth access at any time.

To exercise these rights, please email crm-support@spherelos.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated via email or updated on our website. Continued use of our Services after an update constitutes acceptance of the revised terms.

10. Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

📧 Email: crm-support@spherelos.com

📍 Address:

BrokerLOS LLC

7901 Jones Branch Dr. Ste 360

McLean, Virginia 22102